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Applying for Emergency Assistance via Phone

To get connected with Emergency Assistance for the first time:

  1. Caller dials (866) 584-0653 between the hours of 8 a.m. - 5 p.m. Monday through Friday

  2. Caller presses “1” to start a new EA application

  3. Caller will be connected to a call center agent who will collect the family information

  4. Following the call, a field coordinator will pass the information to a Homeless Coordinator, and a Homeless Coordinator will reach out to the family via a phone call

  5. The Homeless Coordinator will help the family complete the EA application and see if they are eligible.

To Reconnect with a Homeless Coordinator:

Once a caller has already been working with a Homeless Coordinator, they can easily connect back with the Homeless Coordinator using their extension (if known)

  1. Caller calls (866) 584-0653

  2. Caller presses “2”

  3. Caller types in the extension for the Homeless Coordinator

Shelter Application Locations & Contact Information

Quincy/Eastern Nazarene Family Welcome Center

Hours: Open 8-5 weekdays | Open 9-3 on Weekends
Address: Cove Fine Arts Building, 56 Wendell Ave., Quincy, MA  


Phone: 857-387-3066
Other Information: Will process applications for EA Shelter and Safety Net Shelter. (Open on Holidays)

Chelsea EOHLC Housing Office

Hours: Open 8-5 Weekdays only
Address: 80 Everett Avenue, Chelsea, MA 02150
Other Information: Will process applications for EA Shelter (closed on holidays)

Boston EOHLC Housing Office at Nubian Sq/Roxbury

Hours: Open 8-5 weekdays only
Address: 2201 Washington Street, Roxbury, MA 02119
Will process applications for EA Shelter (closed on holidays)


Boston Family Welcome Center Allston

Hours: Open 9-5 weekdays | Open 9-3 weekends
Address: 14 Harvard Avenue, Allston, MA

Phone: 617-817-5028

Other Information: CANNOT process applications for EA Shelter but can assist with other needs

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