Family Shelter Resources

DPH Shelter Assistance:

 

Non-urgent issues: DPH.EAshelter@mass.gov. 

Urgent issues - duty officer: 617-339-8351

 

Contacts for Regional Response Teams (RRTs) for Patient Needs at Shelters

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EOHHS provided contacts for each region of the state when you have patients in need of food/nutrition, pack n’ plays/car seats, transportation or other needs. 

These are usually at locations where this is no service provider in place to assist patients with needs.  In these cases, you may reach out by email to the following inboxes. 

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Central region: centralrrt@mass.gov

Metro West: metrowestrrt@mass.gov  (this includes Boston)

Southeast:   southeastrrt@mass.gov

Northeast:   northeastrrt@mass.gov

Region 5:     region5rrt@mass.gov

 

For URGENT needs or if you do not receive a timely response, please contact Tyler Newhall at: Tyler.Newhall@mass.gov or (617) 894-8273. 

 

MassHealth Patient Transportation Issues

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For challenges with MassHealth (PT1) Transportation issues, please contact Tomaso Calicchio at Tomaso.calicchio@mass.gov