Family Shelter Resources
Key Contact Information
DPH Shelter Assistance:
Non-urgent issues: DPH.EAshelter@mass.gov.
Urgent issues - duty officer: 617-339-8351
Contacts for Regional Response Teams (RRTs) for Patient Needs at Shelters
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EOHHS provided contacts for each region of the state when you have patients in need of food/nutrition, pack n’ plays/car seats, transportation or other needs.
These are usually at locations where this is no service provider in place to assist patients with needs. In these cases, you may reach out by email to the following inboxes.
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Central region: centralrrt@mass.gov
Metro West: metrowestrrt@mass.gov (this includes Boston)
Southeast: southeastrrt@mass.gov
Northeast: northeastrrt@mass.gov
Region 5: region5rrt@mass.gov
For URGENT needs or if you do not receive a timely response, please contact Tyler Newhall at: Tyler.Newhall@mass.gov or (617) 894-8273.
MassHealth Patient Transportation Issues
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For challenges with MassHealth (PT1) Transportation issues, please contact Tomaso Calicchio at Tomaso.calicchio@mass.gov
HMCC Contact Information
Region 1 HMCC
Region 4AB HMCC
Region 4C/COBTH
Boston Healthcare Preparedness Coalition
Boston Public Health Commission
617-343-6920
Conference of Boston Teaching Hospitals (COBTH)
(978) 969-4700
Region 3 HMCC
Region 5 HMCC
Massachusetts Association of Health Boards (MAHB)
855-266-7243 ID# 32432